About Us - Our Consumer Resources

The OCA offers information for consumers to help them make confident and well informed decisions in the marketplace. We offer resources on topics such as purchasing a cellphone or television, preventing identity theft, managing debt, and information regarding landlords and tenants. The following are a few examples of resources we offer for consumers:

The Complaint Road Map

The Complaint Roadmap is a handy information tool which helps you complain more effectively and directs you to the right complaint handling body when dealing with businesses, service providers, and retailers.

Use the Complaint Roadmap’s step-by-step approach to help you present your product or service complaint to a business. If after dealing with the business your complaint hasn’t been resolved, consider using the Roadmap’s next steps to find an organization to help you.

To access the tool, please visit The Complaint Road Map.