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Office of Consumer Affairs

From: Innovation, Science and Economic Development Canada

The Office of Consumer Affairs (OCA) promotes the interests and protection of Canadian consumers. Well-informed and confident consumers help stimulate competition and innovation in the Canadian marketplace.

Information for consumers

Buying and leasing big-ticket items
Learn more about buying, renting and leasing homes, vehicles and travel services.

The modern marketplace
Keep up-to-date on shopping and sales practices, as well as new technologies.

Money, debt and giving
Information for consumers about money, debt, and giving.

Be a green consumer
How to make safe and eco-friendly choices in the marketplace.

Product safety, recalls and food labelling
Learn more about product safety, recalls, and labelling.

Identity theft, spam and fraud
Information on how to recognize and protect yourself from identity theft, spam, and electronic threats.

Complaints and legislation

The Complaint Roadmap
Learn more about the complaint processes for different consumer issues.

Federal, provincial and territorial consumer affairs offices
Not finding the answers you need to resolve a consumer issue? Consult your provincial or territorial consumer affairs office for help.

Federal consumer protection legislation in Canada
Federal agencies and departments are responsible for enforcing legislation related to various issues, such as consumer product safety, misleading advertising, privacy complaints and more.

Stay informed

Contact us

Ask us
Contact us about a consumer affairs question or concern.

For all media enquiries, please call 343-291-1777.


When participating in the marketplace, remember to be a COVID-safe consumer. Help break the cycle of infection by downloading the COVID-19 Alert application and protecting yourself from COVID-19: Frauds and scams.

Corporate information

About us
Learn more about the Office of Consumer Affairs, our mandate, strategic directions, and who we work with.

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